Omnitracs CEO Says He “Deeply Regrets” ELD Outage, Offers Explanation
Dallas, TX – Omnitracs chief executive officer, Ray Greer, is apologizing for an electronic logging devices (ELD) failure impacting thousands of drivers and many carriers.
In a newly released statement acknowledging a “GPS rollover event” which occurred last Saturday night, Omnitracs CEO Ray Greer says the company “deeply regrets the inconvenience this has caused our customers.”
Transportation Nation Network (TNN) began receiving reports on Saturday evening from truckers that their ELD units had failed.
Upon further investigation, an Omnitracs representative confirmed to TNN on Sunday that the company experienced a software service failure Saturday night during a scheduled GPS rollover (update to its mapping, position application, etc.)
The company routinely updates its GPS systems without issue, the representative said.
The failure “forced the units to stop responding,” TNN was told.
The units most affected are the MCP110, 200 and some 50 models, the company representative confirmed.
TNN reported on Sunday that drivers’ logs from the previous seven days were wiped out and some drivers reported the date on their units reverted back to as far as March of 2000.
Greer sought to bring additional clarity to the matter, explaining, “While our backend systems remain fully functional and have bi-directional communications with the devices, we are aware that on some devices, our customers are unable to access both accurate time and location data.”
He also added, “Our IVG, Android XRS, and Roadnet devices were not impacted by this event and continue to operate normally.”
Greer called the situation an “urgent matter” and assured technicians are working around the clock to address it.
“Resolving this issue is our highest priority, and our team is working around the clock until all units are again fully operational.”
According to the Omnitracs representative TNN spoke with, it could be “multiple days” before the affected units are working properly again.
As of Monday morning, drivers are still reporting issues.
In fact, below is an image sent to us by a TNN reader.
Omnitracs is advising drivers and carriers affected to track hours of service (HOS) on paper logs for the time being.
Perhaps the only good news for affected drivers and carriers, “All the information should be able to be recovered,” the Omnitracs representative told TNN.
Nonetheless, rumors continue to circulate that the outage was the result of a hack.
While Greer did not address this issue directly, the Omnitracs representative TNN spoke with responded by saying, “That’s totally not possible.”
Greer says he will continue to provide updates on their progress.
The Federal Motor Carrier Safety Administration (FMCSA) is also watching closely.
A spokesman tells TNN the agency is “aware and monitoring the situation.”
TNN will continue to monitor new developments on this story so stay logged on to TransportationNation.com for more.
Photo courtesy of Omnitracs