RECALL: ‘Software Issue’ Causing Some Volvo VNLs to ‘Shift Into Neutral Unexpectedly’
Greensboro, NC – Volvo Trucks North America (VTNA) has announced a recall after discovering the transmission on certain units may shift into neutral unexpectedly, thus increasing the risk of an accident.
VTNA alerted the National Highway Traffic Safety Administration (NHTSA) of the issue last month, according to documents submitted.
According to VTNA, the recall affects certain 2022 Volvo VNL model vehicles manufactured from January 4, 2021 through October 4, 2021.
All affected models contain a Cummins ISL and Eaton Endurant Transmission.
However, VTNA noted the issue is not related to Cummins and/or Eaton, but rather a “software issue” with Volvo Electronic Control Unit software.
VTNA was first alerted to the issue on September 17, when the company’s Products Reliability team received a field service report of a truck shifting into neutral without driver intervention.
The case was escalated to VTNA’s Product Safety Committee (PSC) where it was quickly determined a safety-related defect existed within certain 2022 VNL models.
VTNA estimates approximately 162 units are affected.
As a remedy, dealers will reprogram the electronic control module, free of charge.
Owner notification letters are expected to be mailed November 24, 2021.
Owners may contact VTNA customer service at 1 (800) 528-6586.
VTNA’s number for this recall is RVXX2104.